Shipping Policy

Effective date: June 01, 2026

Destinations

We ship only to destinations displayed as available during checkout. Orders may be rejected where shipment would violate law, carrier restrictions or company policy.

Processing time

Orders are ordinarily processed within 3-7 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

Only publish a processing promise the company can consistently satisfy.

Delivery estimates

Carrier delivery estimates are not guarantees. Weather, carrier disruptions, incorrect addresses and events outside our control may cause delays.

If we cannot ship within the stated time, we will provide legally required notice and options to consent to the delay or cancel for a refund.

Address accuracy

Customers must provide a complete, deliverable address. Contact us immediately if an address is incorrect. We cannot guarantee changes after fulfillment begins.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where legally permitted.

Tracking

Tracking information will be sent when available. Tracking activation may take time after the carrier receives the package.

Delivery problems

Report apparent loss, damage or delivery discrepancies to shipping@nostradaminc.org promptly and no later than 48 hours after the recorded delivery event.

We may require carrier documentation, photographs or a signed statement.

A carrier’s “delivered” scan does not automatically determine every claim; claims will be investigated based on available evidence and applicable law.

International orders

If international shipping is offered, customers are responsible for confirming lawful importation and paying customs duties, taxes and brokerage fees.

Customs may delay, inspect, reject or seize shipments. However, this provision does not excuse the company from obligations caused by its own unlawful or inaccurate shipment.

Receipt and storage

Customers are responsible for promptly retrieving shipments and storing products according to their labels and accompanying documentation.

Contact

Shipping questions: shipping@nostradaminc.org